Working with you
We work directly for your organisation, with the people using Microsoft Dynamics every day.
See how we work
Microsoft Dynamics 365 consultancy
Make Microsoft Dynamics work better for your team
Mason Pete helps organisations improve how they currently work with Microsoft Dynamics. We work with the people who use it every day, understand what slows them down, and configure the system around the work they need to do.
Where to start
Practical help, built around your work
Find out how Mason Pete can help your team get more from Microsoft Dynamics.
How Mason Pete can help
Start with the problem your team wants to solve.
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Something takes too long or does not work as expected. We look at the process with your team and examine the Microsoft Dynamics setup. You get a clear explanation and a practical next step.Explore this solution
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Your process has changed, or the current setup makes work harder than it needs to be. We translate those needs into configuration changes and test them with your team.Explore this solution
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Your team spends time entering the same information, passing work around or repeating routine steps. We look for ways to simplify the process and remove unnecessary work.Explore this solution
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We work through real tasks with your team, explain the changes and help identify anything that still gets in the way.Explore this solution
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You have a question or a proposed solution. We help you understand the options, the work involved and what each choice would mean for your business.Explore this solution
Your team
What is getting in your team's way?
Small frustrations can add up to a lot of extra work.
Too much manual work. The same information is entered twice or passed from one person to another.
Cases waiting too long. Your team is busy, but work keeps building up.
Too many steps. People need workarounds to get an everyday task done.
Understand the work
We start with the people using Microsoft Dynamics. They show us what happens in practice, where time is lost and what they need from the system.
Make the changes
We agree on the priorities, connect your business needs with what Microsoft Dynamics can do, and configure and test the changes with your team.
Help people use them
We explain what has changed, help your team work with it and check whether it improves their daily work.
When to call
You know something needs to improve
You don't need to diagnose the system before contacting us. Start with what your team is experiencing.
The work takes too long
Everyday tasks involve more steps than they should.
The process has changed
Your Microsoft Dynamics setup no longer fits the way the team works.
People work around the system
Spreadsheets and separate lists are filling the gaps.
The next step is unclear
You want to understand your options before making another change.
A practical example
Too many cases, too little time
Your customer service team is struggling to keep up with incoming cases.
Mason Pete works with the team to understand how cases arrive, how they are assigned and where time is lost. Then we look at the Microsoft Dynamics Customer Service setup and what could make the work easier.
That could mean clearer case assignment, fewer manual steps or easier access to the information needed to answer a customer. We test the changes with the people doing the work and check whether they help.
Explore the customer service example
Experience
Meet Peter
Business, technology and practical experience
Your business. Your people. Your Microsoft Dynamics.
Mason Pete was founded by Peter Beentjes in 2021. Peter works directly with end customers as a Microsoft Dynamics consultant and solution architect.
Peter combines business, technical and commercial experience to help teams see what is getting in their way. He enjoys making a complicated problem understandable and helping people take the next step.
More about Mason Pete
Expertise that helps your team
Microsoft Dynamics 365 Customer Service
Make case handling clearer and reduce repetitive work for your service team.
Explore Customer ServiceMicrosoft Dynamics 365 Sales
Help your sales team manage customer information, opportunities and follow-up.
Explore SalesMicrosoft Dynamics 365 Customer Insights
Connect customer communication and journeys with the work of your sales team.
Explore Customer Insights – JourneysMicrosoft Dynamics 365 Field Service
Improve how your team plans, assigns and completes work in the field.
Explore Field ServiceMicrosoft Dynamics 365 Project Operations
Connect sales handovers with project planning and delivery.
Explore Project OperationsOmnichannel in Microsoft Dynamics 365 Customer Service
Bring customer conversations together across channels and route them to the right people.
Explore omnichannel customer serviceWhat that means for you
A consultant who can understand the process with your team, work through the technical details and help you decide which changes are worth making.
Insights
Practical questions about Microsoft Dynamics
Clear explanations and useful starting points for your next improvement.
Reduce customer service workload with Microsoft Dynamics
Start with the work around each case, then choose one useful change to test with your team.
Read the guide
Too many cases, too little time
See how a customer service workload question becomes a practical starting point.
Explore the example
Helping your team use Microsoft Dynamics
How we work with the people using the system, from the first conversation to testing the changes.
See the approachTell us what is getting in the way
Tell us what your team is trying to do and what is getting in the way. You don't need to know the technical answer.
Discuss your Microsoft Dynamics questionHave a question about Microsoft Dynamics?
You don't need to be an existing client. Tell us what your team is trying to do and where it gets difficult.
Book a conversation or call Peter directly.
